- Store Policies
The following Terms and Conditions apply to the use of this web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
City Supply LLC
Copyright ©2019 Infinite Janitorial. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2017 Infinite Janitorial. All rights reserved.
Shipping & Returns
Most products are special order and typically ship within 3 business days directly from the manufacturer.
We are not responsible for possible backorders or shipping delays from manufacturers. All parts are shipped out as soon as possible.
Please contact us if you have not received tracking information within 5 business days. We will not be able to comment on status if your order has been processing less than 5 business days. This is because it can take up to 1-2 business days AFTER your order has shipped before we have access to tracking information from the manufacturers.
All orders are final. There will be a 25% restocking fee for any returned or cancelled orders. It is your responsibility to make sure that the part numbers you are ordering will fit your specific machine. It is important that you look at the correct diagram when finding part numbers. Parts diagrams can be provided upon request. If you need assistance in confirming part numbers, please contact us.
All returns must first be scheduled by contacting us. Any returns received without first contacting us will be denied. You will be given specific instructions on how to return your products. Returns must be made within 30 days after receiving product. All products must be returned in an unused and sellable condition.
If you received an incorrect or damaged product, you must contact us within 48 hours of delivery.
Our flat shipping fee of $8.95 per order is only valid when shipping non-hazardous products within the continental U.S.
For shipping to Hawaii, Alaska or Canada, you may place your orders online and include your own UPS or FedEx freight account. If you do not have a freight account, you will need to call in your order so we can calculate the shipping costs.
For international shipping it is required you use your own UPS or FedEx freight account by referencing your account number in the comments section during checkout. International orders placed online without a freight account referenced will be cancelled.
Price Beat Challenge
We will try to match or beat any lower price you see online. Our price beat guarantee is limited to floor equipment parts but we will still try to beat pricing for all other categories we sell.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Infinite Janitorial. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Infinite Janitorial or any third party, except as expressly granted herein.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Infinite Janitorial and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Infinite Janitorial believes that customer conduct violates applicable law or is harmful to the interests of Infinite Janitorial and its subsidiaries.
1. Prices are subject to change without notice.
2. Infinite Janitorial is not responsible for typographical errors.
3. We reserve the right to substitute product as needed.
Infinite Janitorial charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped.
For all warranty work on floor equipment, please contact a local distributor in your area. The manufacturer of your purchased item is solely responsible for all warranty issues. Infinite Janitorial does not offer any warranty above and beyond the original manufacturer warranty on items sold on its website.